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FirstGov.gov is an internet portal designed for you. We want to make your experience at our website productive, informative and satisfying. Customer feedback is the driving force for how we organize and present government information, services and transactions. We participate in an online customer satisfaction survey using the American Customer Satisfaction Index (ACSI). This is a survey tool used in the private sector by some of the most successful American businesses. The survey randomly selects visitors to our site and asks them a series of questions about their online experience. The survey results provide us with information about how we measure up against some of the best commercial and government websites, and help us improve the website for you. We thank you for taking the time to fill out the survey when it appears on your screen during your visit. If you would like to provide us with more specific comments, suggestions and personal experiences while visiting FirstGov.gov, please